KINERJA DINAS KEPENDUDUKAN DAN CATATAN SIPIL DALAM PELAYANAN E – KTP DI KABUPATEN HALMAHERA TENGAH

Program Pascasarjana Universitas Muhammadiyah Maluku Utara

Abstract

The aim of this research is to know service performance of the office of
demographic affair and civil registration, the method employed is qualitative research.
The data sources used are primary data, namely data obtained directly from the field
through direct interviews, and secondary data, namely data obtained indirectly and
can be from supporting sources such as; books, journals, laws and other documents
related to research.
Based on the research results, it is clear that: first, the performance of the
central Halmahera regency Population and Civil Registration Service in the E-KTP
service has not actually been implemented optimally, this is because the
achievement target for performance productivity in 2022 has not yet reached 100%.
Second, the quality of the Population and Civil Registration Service's services,
especially the procedures for processing Resident Identity Cards. Third, the
responsiveness of the Population and Civil Registration Service in E-KTP services is
good, every Apparatus/ASN in the DUKCAPIL Service has a sense of concern to
provide a good response to people who complain about E-KTP services, and
DUKCAPIL is also very sensitive to complaints/suggestions from the public by
preparing a complaint/suggestion box if the service provided is not optimal.
Fourth, the DUKCAPIL Service has responsibility for the E-KTP service process so
that it is serious about working well and its performance accountability is always
reported every year through the Government Agency Performance Accountability
Report (LAKIP) to the Regent.
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