EFEKTIVITAS PELAYANAN CALON JAMAAH HAJI TAHUN 2022 DI KANTOR KEMENTERIAN AGAMA KABUPATEN HALMAHERA BARAT

PROGRAM PASCASARJANA UNIVERSITAS MUHAMMADIYAH MALUKU UTARA

Abstract

The purpose of this research is to know and analyze the effectiveness of
services for prospective pilgrims in 2022 at the office of Ministry of Religion, west
Halmahera regency. This research employs descriptive research with qualitative data
analysis techniques. As with descriptive reseach techniques, data collection uses
observation, interviews and documentation. Primary data in this research was
obtained through field observations and interviews with several key informants as
well as main informants. Meanwhile, analyzing data apply descriptive analysis which
is consisting of data reduction stage, data presentation until finding the final
conclusion of this reseach.
The result of this research show that the effective time for the registration
service for prospective pilgrims at the west Halmahera regency, Ministry of Religion
office has been implemented well because the Standar Operating Procedure has
stated that it is 1 hour and 40 minutes. All processes start from registration until
publishing of portion numbers for prospective pilgrims is running well, accuracy in
service is also good, officers always verify administrative documents for prospective
pilgrims carefully, if an error occurs it will affect the continuing work process later. A
service delivery style has been formed, where officers with their service work always
welcome and greet, smile, be friendly, have good manners and good
communication.