STUDI KUALITAS PELAYANAN ANGKUTAN UMUM AKIBAT KEBIJAKAN DI BIDANG TRANSPORTASI Universitas Muhammadiyah Mlauku Utara Section Articles

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Santospriadi *

Abstract

This study purpose to explain the factors of local government policies at department of transportation which have effects on service quality of public transportation. The research method which used is a case study in Tegal by doing interviews and questionairs.. This study used the opinions of experts such as DPRD members and department of transportation at district where study have been done to determine the factors, policies and public transportation quality. Analysis of effects between transportation policy variables and service quality of public transportation variables. Based on study result found that policy factors at department of transportation in district of Tegal were the values of awareness, attitudes, justice and public interest, while the factors of service quality of public transportation were tangible, reliability, responsive, assurance, and empathy. Study result also found that in general transportation policy was enough effect for service quality of public transportation the quality of public transport both of cities. It was suggested to improve the deficiency and weakness in policy terms was required district rules which managing a special regulation on standard service quality which should be given by government or private instituton.

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